FORT LAUDERDALE, FL, June 27, 2016 – The Results Companies (“Results”), one of the world’s leading Customer Experience Management providers, announced today that it has completed the acquisition of Corporate Call Center Inc. (CCC). The acquisition of CCC continues Results’ strategic growth plans and provides both Results and CCC customers with expanded capabilities in the healthcare market.
“CCC has built significant expertise and a strong customer base by focusing exclusively on the strategically critical healthcare market,” said Alec Brecker, Results’ President and CEO. “With Results’ significant healthcare market presence, customer-centric approach, people and technology, the combined organization will offer enhanced capabilities to our customers and additional opportunities to our employees. This acquisition demonstrates Results’ ongoing commitment to the healthcare market.”
With the acquisition of CCC, Results expands to 25 sites handling over 53 million transactions annually. The combined organization now features 13 sites that are currently handling over 13 million healthcare transactions with more than 2,500 licensed healthcare agents at peak periods and the ability to expand rapidly.
Results is a portfolio company of One Equity Partners (“OEP”). “We believe that Results can build on the strong client relationships that CCC has established with several of the leading healthcare companies. We look forward to expanding these relationships by providing additional service offerings and geographic capabilities. OEP is delighted to support Results’ management as we increase our presence in the strategically important healthcare vertical,” said Greg Belinfanti, Senior Managing Director at OEP.
About The Results Companies
For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships per year, Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of its global footprint. With over 14,000 employees in 23 locations in the United States, the Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. Results is an expert in representatives, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit TheResultsCompanies.com to learn more.
About Corporate Call Center
Corporate Call Center, Inc. (CCC) was established 2002. CCC is a specialized service provider for complex, high-touch customer interactions with two contact centers utilizing over 1,500 representatives at peak times. CCC serves the health insurance, wellness education and pharmaceutical products markets. Interactions encompass membership enrollment, member and provider support, customer retention, sales campaigns and lead generation.